Frequently Asked Questions

General
What is Fill In Rx?

Fill In Rx is a mobile application designed to connect pharmacies with pharmacists to cover shifts. Pharmacies post their coverage requirements and are matched with candidates that meet them.

How does it work?

The concept is very simple: Pharmacies post jobs, and pharmacists post when they are available for work. Then the magic happens.

We match pharmacists to jobs based on their availability, knowledge of prescription processing software and additional languages, as well as their preferred wage.

Pharmacies can send requests to pharmacists they are interested in, or vice versa.

Where is Fill In Rx available?

Fill In Rx is currently available in New York, New Jersey, California, and we are working hard on rolling out in more states in the very near future. Follow us on Facebook, Twitter or Instagram to stay filled in.

Pharmacist
How do I find jobs?

By navigating to the ‘My Schedule’ portion of the app, you can choose the days/times you are available. Pharmacies will be able to send you requests, or you can see fill in opportunities that match your availability.

How do I get paid?

Pharmacists are paid directly by the employer (the hiring pharmacy) at the end of their shift.

Can I cancel a confirmed shift?

We understand that the unexpected may arise, which may force you to cancel a confirmed shift. You are allowed 1 cancellation every 7 days without a penalty. If you cancel 2 or more times within 7 days,your account will be suspended for 14-day period and you will not be able to access certain features of the app. This, however, will not affect your current and upcoming jobs.

Can I speak to employers before accepting a shift?

Yes. Fill In Rx’s messaging platform allows for direct communication between Pharmacists and Pharmacies. You can contact a Pharmacy through the Job Details page, and by clicking on the Pharmacy name. This will direct you to their profile, where you can click on the message bubble icon to send them a direct message.

Can I delete my account?

We’d hate to see you go, but if you really do want to delete your account, please contact us at support@fillinrx.com

Is there a commission fee?

No, there is no commission fee. Fill In Rx is free for pharmacists.

Pharmacy
How do I post a job/find a fill in pharmacist?

Tap “Fill In” from the home screen or the side menu. You’re required to fill out the date/time and the wage fields. The prescription processing software(s) and preferred additional languages fields will be auto-populated based on your profile preferences. You can change these, if you’d like. Optionally, if you are looking for a pharmacist that is licensed to immunize, you can tap the option.

Once your job posting has been created, you can see available candidates that meet your requirements. You can send requests to as many pharmacists you’d like. And they would be able to send you requests, or accept/reject your request.

How do I find pharmacists near me?

After posting your job requirements, Fill In Rx will display available candidates. You can filter them by distance (closest to you), by rating, or by wage.

Can I speak to pharmacists before hiring them?

Yes. Fill In Rx’s messaging platform allows for direct communication between Pharmacies and Pharmacists. You can contact a Pharmacist through the Job Details page, and by clicking on the Pharmacist name. This will direct you to their profile, where you can click on the message bubble icon to send them a direct message.

Can I post multiple jobs for one day?

Yes. Fill In Rx allows you to post multiple jobs for one day. Each job is assigned a job number so you can keep track of each job.

Can I hire more than one pharmacist for a job?

If you need more than one pharmacist for a specific job, you can post multiple posts for that day.

How do I verify the license of a pharmacist I am hiring?

At the time of registration, pharmacists are required to submit their license information. We verify this information to ensure pharmacists have an active license in the appropriate state. However, it is your responsibility to verify that a pharmacist has an active license before you hire them.

Periodically, our team reviews licenses of pharmacists and notifies them if their licenses are nearing expiration. Pharmacists are required to maintain an active and valid license in their Fill In Rx account.

Can I edit job details once it's posted?

Yes, you can edit the job in the job details screen.

Can I cancel a job once it's posted?

Yes, you can cancel the job in the job details screen.

How do I pay the pharmacist?

However you pay the pharmacist is up to you and them to agree on. We never touch your money.

Is there a commission fee?

No, there is no commission fee. Pharmacies only pay a monthly subscription fee for using our app.

What do I do if a pharmacist does not show up for work?

We understand how detrimental this situation may be for you and your business. Therefore, we take no-shows very seriously. Unfortunately, circumstances arise and a pharmacist may not show up for one reason or another. If you have a no-show, please report it through the job details screen. We will investigate and take appropriate action as soon as possible.


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